Our launch guarantee
If you've kept your side of the deal and your app isn't live by the end of your last session, we add up to two more sessions for free. If it's still not live after those, you get your package fee back in full.
What "live" means
- Your app runs at a public web address, on accounts in your name.
- Its database is connected, and your data survives a restart.
- Business app: it's on your own domain, with logins, payments and emails working.
Your side of the deal
- Pay for the services your app needs and keep them switched on.
- Have your app running on your laptop before Session 1, or add Session 0.
- Come to every session. You can move one with 48 hours' notice, as long as all your sessions fit within the period we agree when you book.
- Hit each session's target, including the prep we set between sessions.
Full guarantee terms
- "Live" means everything listed for your package above, checked together at the end of your last session.
- The guarantee applies only while you keep to everything under "Your side of the deal". If you miss a session without 48 hours' notice, miss a session's target, or your sessions run past the period agreed when you book (usually six weeks from your first session), the guarantee ends.
- Your session plan sets a target for each session, for example "code on GitHub and a first version live on the host" for Session 1. A target counts as missed when the prep or the steps set between sessions weren't done. If a target slips because of us or another company, the guarantee stays.
- If Session 1 shows your app needs work beyond launching it, such as new features, a rewrite or a tool we don't support, we'll tell you then. You can stop there and get a full refund.
- Free extra sessions are held in our normal weekly slots, within four weeks of your last session.
- If a step is waiting on another company, such as a payment provider reviewing your account or a domain transfer, it doesn't count against the guarantee. We finish that step with you in a short call once it clears, at no extra cost.
- To claim a refund, tell us within 14 days of your last session. We refund what you paid for the package to the card you paid with, within 14 days. Session 0 is coaching and isn't covered.
- The guarantee covers getting your app live. It isn't a warranty on your code or on the services it runs on after handover.
- Your legal rights as a consumer aren't affected.